Toll-Free Number Services for Businesses, India & Global by Vi Business
At the heart of every business is the customer, and interacting with them on a regular basis can help you gain insights about your business, understand areas that need improvement, and even generate new leads. Our Toll Free Services (TFS) are designed to help your teams interact with them seamlessly and effortlessly, so you can create even better products and services.
Why Choose Toll Free Services from Us?
Depending on your business needs, we offer 5 types of Toll Free Services:
Domestic Toll Free Service (DTFS):
DTFS are numbers with 1800 series, a gateway for your clients to reach out to you from anywhere in India, free of charge. You also get the option to choose from easy-to-remember numbers, which means better recall and more business opportunities. Our Toll Free Numbers can be dialled from all operators across the country.
Universal Access Number (UAN):
Universal Access Numbers (UAN) are 1860 series numbers, where callers pay only local charges across the country. Besides giving your clients and leads across India a convenient way to call your business, you could also use these services to make it easy for your employees across the country to access centralised helpdesks.
International Tollfree Service (ITFS):
International Toll Free Service (ITFS) allows clients from across the globe reach you easily, free of charge. You can avail our International Toll Free Numbers from India and pay for all charges in Indian Rupees, thus avoiding the hassle of coordinating with multiple service providers across the world.
Universal International Freephone Number (UIFN):
Universal International Freephone Number (UIFN) Service, allows your overseas customers to contact you as easily as your India-based customers. You get a common Toll Free number in more than 60 countries that will help your customers not only remember the number but also easily access your business, without incurring any call charges.
International DID service:
International DID service allows your overseas customers to contact you by dialing a local access number of their country. You can avail International DID numbers from India for more than 80 countries thus avoiding the hassle of coordinating with multiple service providers across the world.
Features of Vi Toll Free Services
Our Toll Free Services (DTFS, UAN, ITFS, UIFN & International DID ) come with a host of features to help cater to your business needs and your customers’expectations:
Time-based routing
Decide which number receives a call based on the time of the call. For example, route 9 AM to 6 PM call to your Gurgaon call centre, and 6 PM to 9 AM calls to an outsourced call centre
Call redirection
Reroute a call when the primary number is busy or not answering, so that you never miss an important call
Load Balancing
Balance your call flow between different centres or set a threshold, after which calls will automatically spill over to a secondary number
Sequence-based
You can set a sequence to your calls as per your business needs by picking from a variety of sequencing options available
Business Continuity
Your business continuity is our priority and we will ensure that your business is always running without platform and geographical redundancy
Along with the above, our DTFS and UAN services include additional features like:
Origin-based routing
Calls originating in South can be terminated in Bengaluru or Hyderabad. Calls originating in North can be terminated in Noida or Gurgaon with a failover to Bengaluru. You can also manage local language customisation
Black/White listing of numbers
Allow or restrict callers (your clients) from a specific geography as per your business needs
Self-Care Portal
An online portal which will enable you to manage your Toll Free Service better. You can also make changes to your destination number or route calls using various routing options available, all in real-time
Reporting
Get information on your usage and call history through our reporting section.
Benefits For Business
- Helps establish a corporate identity, generate leads, increase responsiveness and consolidate new businesses
- Establishes greater service standards by creating a Pan-India number as your identity, making it easier for clients to connect with you
- Wide range of call routing options based on geography and time of day
- Helps brand-building by allowing you to choose special numbers most suited to your business and brand
Our DTFS & UAN services provide the below additional benefits:
- Allows clients to call for free
- A single national number which works as a brand identity for businesses
- Vanity Numbers create high recall value with clients
- Truly a free calling service, even users with zero balance can reach the number
- UAN is an economically better option for cost-conscious clients
While our ITFS, UIFN & International DID service provide the below additional benefits:
- Makes it simple for your organisation to extend services across the world
- One common number to advertise globally, makes your marketing campaigns more effective
- Advanced routing features to carry calls to different destinations helps to optimise your resources
Price plan
Choose the right Domestic Tollfree Services plan for your business
Plan 249
Montly Rental - ₹ 249
Free call value- Nil
Call Rate - ₹ 1.25/min
Pulse- 60 seconds
Plan 2999
Montly Rental - ₹ 2999
Free call value- ₹ 2200
Call Rate - 95ps/min
Pulse- 60 seconds
Plan 24999
Montly Rental - ₹ 24999
Free call value- ₹ 22000
Call Rate - 77ps/min
Pulse- 60 seconds
Plan 499
Montly Rental - ₹ 499
Free call value- ₹ 150
Call Rate - ₹ 1.10/min
Pulse- 60 seconds
Plan 4999
Montly Rental - ₹ 4999
Free call value- ₹ 3800
Call Rate - 89ps/min
Pulse- 60 seconds
Plan 49999
Montly Rental - ₹ 49999
Free call value- ₹ 49999
Call Rate - 70ps/min
Pulse- 60 seconds
Plan 999
Montly Rental - ₹ 999
Free call value- ₹ 400
Call Rate - ₹ 1/min
Pulse- 60 seconds
Plan 9999
Montly Rental - ₹ 9999
Free call value- ₹ 8000
Call Rate - 83ps/min
Pulse- 60 seconds
Plan 99999
Montly Rental - ₹ 99999
Free call value- ₹ 99999
Call Rate - 65ps/min
Pulse- 60 seconds
The Vi Advantage
- Advantage of a centralised number for procurement of International Toll Free numbers in 100+ countries, UIFN in 60+ countries & International DID service in 80+ countries
- Convenience of making payments: A single bill for multiple countries, with no need to pay in foreign currency
Vi Business Toll-Free Services: Simplifying Customer Interaction
Every missed customer call is a missed opportunity. Whether you are a growing MSME or an established enterprise, giving your customers a free, frictionless way to reach you is no longer optional; it is a business imperative. Vi Business' Toll Free Services (TFS) empower businesses across India to build stronger customer relationships, generate quality leads, and project a credible, pan-India identity.
What Are Toll-Free Services and How Do They Work?
Toll free services are inbound calling solutions where the cost of the call is borne by the business rather than the caller. When a customer dials a toll free number for business, they are connected to your team at zero cost to them, making it far easier for customers to reach out without hesitation.
On the backend, calls are routed intelligently to the right team, location, or call centre based on parameters such as time of day, caller geography, or call volume. This means your customers always reach the right person, and your teams are never overwhelmed.
For businesses looking to improve customer experience, reduce drop-offs, and build a recognisable brand identity, toll free number services are among the most practical and cost-effective communication investments available today.
Types of Toll-Free Services Offered by Vi Business
Vi Business offers five distinct toll free services to meet varied business requirements:
Domestic Toll Free Service (DTFS):
Numbers in the 1800 series that allow customers anywhere in India to call your business free of charge. Callers can dial in even with zero balance, making this a truly accessible solution.
Universal Access Number (UAN):
1860 series numbers where callers pay only local charges. Ideal for businesses that want a single national number accessible across all operators.
International Toll Free Service (ITFS):
Enables overseas customers to call your business at no charge. You manage everything from India and receive a single consolidated bill in Indian Rupees.
Universal International Freephone Number (UIFN):
A single common number that works across 60+ countries, ideal for businesses with a strong international footprint.
International DID Service:
Allows overseas customers to dial a local access number in their own country to reach you. Available across 70+ countries, managed centrally from India.
Key Features of Vi Business Toll-Free Services
As a trusted toll free service provider, Vi Business equips each service with enterprise-grade features:
- Time-Based Routing: Direct calls to different teams or centres based on the time of day. This means no more missed after-hours queries.
- Call Redirection: Automatically reroute calls when a primary line is unavailable, ensuring business continuity.
- Load Balancing: Distribute call volumes across multiple centres to prevent bottlenecks during peak hours.
- Origin-Based Routing (DTFS & UAN): Route calls based on caller geography for localised customer service and language customisation.
- Black/White Listing: Allow or restrict callers from specific geographies as needed.
- Self-Care Portal: Manage your toll free business phone number settings, routing rules, and destination numbers in real time.
- Detailed Reporting: Access usage data and call history to make informed operational decisions.
Benefits of Toll-Free Numbers for Businesses
Adopting a toll free number for business delivers tangible advantages across the board:
- Stronger Brand Identity: A single national number makes your business instantly recognisable and projects credibility.
- Higher Customer Engagement: Removing call costs encourages more customers to get in touch, boosting lead generation and satisfaction.
- Operational Flexibility: Advanced routing ensures calls are handled efficiently, regardless of where your teams are located.
- Global Reach: ITFS, UIFN, and International DID services extend your customer accessibility across borders with minimal complexity.
- Vanity Numbers: Choose memorable numbers that reinforce your brand and improve recall.
Conclusion: Who Benefits from Vi Business Toll Free Services?
How Vi Business Toll Free Services Support C-Suite Executives
C-suite executives gain a scalable, enterprise-grade communication infrastructure that supports brand positioning and enables data-backed decisions through comprehensive call analytics and reporting.
How Vi Business Toll Free Services Support MSMEs
MSMEs get access to a professional, pan-India identity without heavy infrastructure investment. A free toll free number for business levels the playing field, allowing smaller businesses to compete with larger players on customer accessibility.
How Vi Business Toll Free Services Support SMEs
SMEs benefit from the flexibility of choosing plans and routing configurations that match their growth trajectory, ensuring they never outgrow their communication setup as they scale.
How Vi Business Toll Free Services Support Large Enterprises
Large enterprises can leverage multi-location routing, international toll-free capabilities, and load-balancing features to manage high call volumes seamlessly across domestic and global operations.
frequently asked questions
How does email security protect against phishing and ransomware?
Email security services employ multiple defence layers, including threat intelligence databases, AI-based detection, and behavioural analysis to identify suspicious patterns, malicious links, and harmful attachments before they reach users. Sandboxing technology analyses suspicious files in isolated environments, blocking ransomware before deployment.
Can Vi Business Email Security work with Microsoft 365 or Google Workspace?
Yes, Vi Business Email Security integrates seamlessly with all major email platforms, including Microsoft 365 and Google Workspace. It works as an additional security layer, enhancing existing protections without disrupting workflows or requiring platform changes.
Does email security help meet compliance requirements?
Vi Business Email Security provides advanced audit capabilities, data loss prevention, and encryption that support various regulatory frameworks. The India-hosted infrastructure ensures data residency compliance, while detailed logging facilitates audit processes.
Is Vi Business Email Security suitable for small and medium businesses?
Yes, it's specifically designed for MSMEs. With no upfront costs, easy deployment, flexible scaling, and pre-configured security settings, businesses gain enterprise-grade protection without complexity or dedicated security teams.
What are the deployment options for Vi Business Email Security?
Vi Business offers cloud-based deployment hosted in India for quick implementation without infrastructure investments. The solution integrates with existing email services, maintaining your current platforms and workflows.
To download the Toll Free Service brochure, click here
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